- Can I order products on the website and pick them up in my local store?
- At the moment we do not offer this option to our customers.
- How do I know whether you have a product in stock?
- We update our website daily to include only products which are currently in stock in our warehouses.
If a product is not in stock at that point, it will not be displayed on the website
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- What happens if the item I want is not available?
- Sometimes, due to unexpected demand, a product you have selected may be unavailable. If this
is the case we will suggest an alternative or confirm when the product will be available.
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- What if I want to cancel an order?
- If you wish to cancel your purchase before delivery, you should contact us to enable a refund to take
place and for the delivery to be cancelled. If you wish to return a product after it has been
delivered you should check the refund & exchange section section for further details.
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- How do I know my order has been received?
- When you have placed your order we send a confirmation e-mail to inform
you we have received an order and will process it shortly.
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- How do I place an order?
- Once you have selected the product you wish to purchase, just click on the "Buy Now" button and
you will be taken through the purchase process automatically. There are five stages in buying a product,
and there is an indicator at the top of the page that will give you an idea where you are in the purchase
process. On your first purchase, you will be asked to input all of your name
and address details, but in any future purchases, this will automatically be input for you.
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- How can I find a specific product?
- To locate a specific type of product e.g. TV or video, enter a word or partial word in the search box
at the top of the page. The text you enter IS NOT case sensitive, so don't worry about mixing lower and
upper case letters.
- If you already know the brand or product category you are interested in, select your option from
the drop down menu at the bottom of the page after your initial search.
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