Contact us
Frequently asked questions
To help save you time, the answers to the most common questions, ranging from order and delivery questions to returns and warranty enquiries, can be found by visiting our Frequently Asked Questions section.
Getting in touch
However you want to get in touch, we're here to help.
In person
Click here to find your nearest Comet store.
It's easy!
Phone
Call us on 08705 425 425 to buy over the phone, check how an existing order is coming along, or get authoritative advice on the best in electricals.
Our lines are open Mon-Fri: 8.30am to 8pm, Saturday: 8.30am to 6pm and Sunday: 10am to 5pm.
Post
Write to us at:
George Street
Hull
HU1 3AU
Click and chat
Looking for some top notch advice before you buy?
Then try our award winning Click and Chat instant messenger service.
As it's name implies, it's a quick and easy way to chat with one of our product experts without leaving home.
Just look out for the Click and Chat logo shown below in sections of our site and you're away.
Our Click and Chat service is really simple to use.
All you do is click on the logo and wait for a window to automatically appear.
Then you type your question and click on "send".
One of our real, live human experts (not a robot or computer!) will then introduce themselves and answer your question.
It's a good idea to keep your questions as short as possible to keep the service speedy.
Once you've found out all you need to know, just click on "close" and you're done. Told you it was easy.
You'll find Click and Chat icons in the following sections of this site:
We think it's a great idea, but don't take our word for it - here's what some genuine Comet customers have told us:
"Very impressed with this service. It saved me time and gave me all the info I needed. Many thanks"
"Excellent service provided quick information we needed to know and resulted in us ordering online."
"I found this an immense benefit for the questions I had to ask Karen was most helpful and knowledgeable on each subject. I would not hesitate to recommend and use this site again"
Our Click & Chat service has also received a prestigious Customer Initiative award for improving the customer experience online.
This page uses microformats, simple codes embedded in HTML that can be used to help computers identify events, contact details, and other data so that they can be extracted by software.
With a microformat reader, you can add items from our contact details right into your address book program of choice (Outlook, Address Book, and Google Contacts, to name a few).
Bookmark this page: