No matter which method of communication you prefer, Comet is here to help. Contact us by email, phone, via instant messenger using our 'Click & Connect' service or even traditional mail.
No matter which method of communication you prefer, Comet is here to help. Contact us by email, phone, via instant messenger using our 'Click & Connect' service or even traditional mail.
This is Comet's new online instant messaging service. It allows you to 'chat' live with one of our product experts online who will be able to provide advice and answer any questions you may have.
Whenever you see the Click and Chat buttons below, click to receive instant online advice:
A window will open (see picture, right) where you can type in your question and press send. One of our product experts will then introduce themselves and answer your question. This is a real person not a computer or robot. They are available to answer any further questions you may have and to provide advice to help you find the right product for you.
Tip - if you've not used an online messenger before try not to write too much before you press send – you will find it will speed things up if you send things through in smaller chunks.
You can exit the conversation any time you wish and continue browsing the site by pressing close. If you do find something you like and you want to make a purchase you can do so in the normal way. Simply close the window and proceed.
Where is it located on the website?
The button can be found at the top right hand side of plasma and LCD TV, washing machine, dishwasher, refrigeration and tumble dryer category and product pages. Simply click on the button to chat to a real person
Our Click & Chat facility is available 7 days a week between the hours:
- Monday to Friday 9am to 8pm
- Saturday 9am to 6pm
- Sunday 9am to 5pm
Alternatively you can call our Customer Help line on 08705 425425.
Currently we are trialing this on areas of the site mentioned above.
We would appreciate your feedback by completing the short exit survey that will appear at the end of the chat session.
This will help us understand if this service would be useful for more of our customers, and identify the benefits of introducing it to more product sections of our site.
An example of a chat window
What our customers think...
"Very impressed with this service. Saved me time and gave me all the info I needed. Many thanks"
"Excellent service, provided quick information we needed to know and resulted in us ordering online."
"Good luck. The person was very pleasant and helpful at the other end and I very much appreciate it."
"Very good service and helpful. I will be telling my friends all about it thank you"
"Found the information given very useful and it made a pleasant change to be able to chat with someone about the product instead of just reading the information given on the website"
"I found this an immense benefit for the questions I had to ask Karen was most helpful and knowledgeable on each subject. I would not hesitate to recommend and use this site again"
"I thought this idea was very good not all the details for the tv i was looking at were available and this service was able to answer my question!"
"Excellent Service really impressed. I will be buying from yourselves more often now."
Our dedicated UK based Customer Information Centre is on hand to offer advice, answer a question or make a purchase.
08705 425 425
Information Centre Opening Hours
Mon-Fri : 8.30am-8pm
Saturday : 8.30am-6pm
Sunday : 10am-5pm
Comet Group PLC
Customer Services
George House
George Street
Hull
HU1 3AU
If you'd like to contact us by email then please use our ask a question facility.
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