If you think your product has a fault here's what to do:

  • Check the troubleshooting section of its manual to see if it can easily be fixed.
  • If you have bought a TV check our TV FAQs online

If that doesn’t help, follow the steps below:

For products not bought from Comet:

We can fix it even if you didn’t buy it from us in the first place

For products bought from Comet:

All our electrical products come with a minimum of 12 months manufacturer's guarantee, so if your product breaks within that time we'll repair it for free. And if we can't repair it for any reason we'll provide you an alternative product.

  • For computers, anything digital and vacuum cleaners try contacting the manufacturer's helpline.
  • For laundry products, fridges, cooking products and TVs over 21" call our UK Customer Support Centre on 0844 800 95 95. We'll try to help you fix the problem over the phone - it's surprising how often this works. If we can't fix it that way then we'll arrange for one of our engineers to pop round.
  • For all other products just take it into your local Comet store. The Customer Help Desk team will test it and either send it away for repair or exchange it (subject to the guarantee).

If your product is outside Manufacturer's guarantee but has Total Product Cover, Instant Replacement Cover or an ExtraCare Service Plan, please refer to the process set out in your documentation or click here for more detail.

If your product does not have Total Product Cover, an ExtraCare Service Plan or the Manufacturer's guarantee has expired, don't worry we can still repair it.
Click here to find out more.

Print article


Bookmark this page: