Freesat Digital Satellite TV service
FAQ's
What is freesat?
freesat is a brand new digital satellite TV service, launching in the Spring
2008, and available to almost all households across the UK.
For a one-off payment for a digital box, satellite dish and installation, freesat
will offer you more than 80 TV channels. If your TV is HD–ready, freesat
will also give you access to the world of High Definition programmes…subscription
free!
Why should I get freesat?
freesat is the best way to get the amazing HD experience without paying a subscription. With incredibly sharp images, brilliant colours and amazing sound quality, it’ll take your viewing enjoyment to another level. Available to almost every household in the UK, freesat will also give you more than 80 channels, and you’ll be ready for digital switchover, so won’t need to do anything more when the time comes.
How many channels will I get?
Because freesat is delivered via satellite, there’s a huge range of TV, radio
and interactive services to choose from with more than 80 channels.
You won’t be overwhelmed by all these channels – they’ve been organised
into easy-to-use categories with a freesat on-screen guide, so you’ll easily
find what you want at the press of a button.
How much will it cost?
A one-off payment will get you the lot. You’ll pay for the digital box, the satellite dish and installation. There will be a selection of equipment available with a range of functionality to deliver additional benefits, such as digital TV recorders and TVs with freesat receivers built in. NB: You will still need a satellite dish with a TV with freesat receiver.
Prices and products available will be announced closer to launch.
Will there be any ongoing costs?
No! That’s the beauty of freesat – no subscription and no contract – not now, not ever.
What is digital switchover?
Starting in 2008 and ending in 2012, TV services in the UK will go completely digital, region by region. This process is called digital switchover. The UK’s old television broadcast signal ('analogue') is being switched off and replaced with a 'digital' signal. Any TV set that’s not converted to digital when switchover takes place will no longer be able to receive TV programmes. freesat is a great way to convert to digital TV.
What is it?
The BBC and ITV bring you freesat, a brand new digital TV service offering free HD TV programming at no extra cost. It’s broadcast via satellite, so you’ll get TV, radio, interactive TV, and HD TV with crystal clear reception, and it’s available to approximately 98% of the population. freesat has no monthly subscription, just a one-off payment for the digital box, satellite dish and installation – so you pay once, and watch forever.
What’s on?†
With freesat we’ve chosen the best quality entertainment to give you over 80 channels of fantastic programming, including favourites like BBC Three, BBC Four, ITV2 and ITV3. We aim to make digital TV even more entertaining. As well as the best of digital TV, you can also watch sport, drama, natural history and more in breath-taking high-definition (HD) with fantastic sound quality. High-definition (HD) TV packs in four times as much picture detail as standard TV, so you get crystal clear images and mind-blowing colour. As technology advances, more and more programmes are being filmed in HD, so soon you’ll have even more to choose from. Lots of other providers charge for this but with freesat, HD TV programmes are totally subscription-free, so you’ll get even better viewing at no extra cost. All you’ll need is an HD-ready TV set and an HD digital box.
* Channel Five available this year.
† Please note that you will not be able to receive regional variations of TV programmes until later in the year.
How do I get Freesat?
You’ll need to get a satellite dish installed on your home to receive Freesat. Comet’s satellite installation service is carried out by CAI/IDSC approved engineers, who will supply, install and set up your new Freesat Box and dish in one visit.
Installation Services
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1. Click on this link to view our range of freesat boxes and choose the product that suits you best. More info
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2. Decide if you would like Freesat in more than one room and select the appropriate installation (see details below). Please note, you will need to purchase a freesat box for each room so remember to add additional boxes to your order if you choose a multi-room installation.
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Once you’ve chosen your freesat Box and installation and completed your purchase, a Comet representative will call you within two working days to arrange a convenient time for your freesat installation.
Installation Costs
- No. of rooms
- Set Top Box/TV to 1 room
- Set Top Box/TV to 2 room
- Set Top Box/TV to 3 room
- Set Top Box/TV to 4 room
- Digital Television Recorder to 1 room
- Digital Television Recorder to 2 rooms
- Price
- £79.95
- £119.95
- £159.95
- £189.95
- £99.95
- £189.95
*Prices quoted above apply to standard installation. Non-standard installations my incur incremental costs.
Terms and Conditions
Standard Installation
A standard installation is defined in the following terms: The property is
of standard construction, not more than
two stories in height (excluding any cellar or basement). There are no access
difficulties and the installer is able to work from a standard extension ladder. The satellite dish can be mounted
using standard wall brackets. Each satellite receiver can be reached by an external surface mounted downlead
cable not more than 15 metres in length. The installation can be completed safely by one installer within
approximately one hour for the first point, plus approx. 30 minutes for each additional point. This service is available
for domestic premises only.
The standard installation service includes the following: the supply, installation and alignment of a Satellite Dish which is suitable for the reception of the desired Freesat services – satellite specific Astra/Eutelsat (dish sizes 45cm to 80cm – mesh type). The installation of pre-supplied standard mounting brackets – site specific (wall mount). The supply and installation of a surface mounted downlead to a suitable position for connection to the customer’s digital receiver (please note: additional rooms will require additional cables). All wall entry holes will be properly sealed against the elements using silicon sealant and appropriate internal/external weather covers. Carry out a final assessment of received Freesat services to confirm the new service is operational to agreed levels following the satellite dish system installation (coverage restrictions apply). Connection to your existing TV/associated equipment and demonstration. Tidy and vacuum the work space on completion.
Exclusions
The following situations are deemed as a non-standard installation and
not covered under Comet’s installation agreement. Please ask our installation team for more information if any
of the following applies: non-domestic use property i.e. business locations, three-storey properties, communal
systems (flats generally), specialist cable management (channelling out, lifting carpets, hiding of cables behind partition
walls etc.
In some situations you may require a non-standard satellite dish installation which can be carried out but will incur additional costs. Examples of this are: specialist mounting materials/brackets (chimney mounts, extended masts etc). Additional cable requirements. All additional costs will need to be paid at the point of installation and made payable directly to the installation company.
The installer may quote additional charges for installations outside the scope of the standard conditions (example: special access requirements/specialist mounting materials/bespoke cable management), or for upgrading your option to a higher number of points. There is no obligation to accept an additional charge – you may cancel the installation and claim a refund instead. Any additional charges are paid directly to the installation company.
Warranty
Your satellite dish installation is covered by a one year parts and labour
warranty. We guarantee that the installation will remain free from defect caused by faulty materials or workmanship for a
period of one year from the date of installation. This guarantee does not cover broadcast changes, receiver problems, accidental
or malicious damage, resulting from natural causes such as high winds, storms or lightning discharge, nor does
it cover loss or deterioration of signal reception due to causes external to the installation. Your statutory rights are not
affected.
All prices and details correct at time of publishing, however are subject to change without notice. Subject to availability. While stocks last.
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