Due to Brexit restrictions not all our manufacturers are currently delivering to NI, if you wish to know more please contact us for full information and delivery details.

Returns

 

How to return a product.

Have you ordered the wrong item? Or you are simply not happy with the product? Then contact us within 14 days from delivery to return your order.

How to return a product to us:

  1. Log into your customer account at www.comet.co.uk/return_list to create a return request.
  2. We will get back to you within 48 hours to authorise your return.
  3. You can then send the product back to us via a secure courier. You will need to arrange and pay for the courier; you should also make sure the product is insured with the courier and securely packaged for the journey.
  4. Once we have received the product back, we will check it over and then contact you with the next steps.

If the item has been used or installed, we will only make a partial refund to cover the diminished value of the product.

What should I do if my product has arrived damaged?

Please contact us immediately by phone to report any damages.

It is rare that a product arrives damaged but if it does you can refuse the item at the point of delivery. This will then be returned with the driver.

For our large appliances delivered by a 2-man team we offer a paid unwrapping and packaging recycle service. The driver will unbox the product for you and wait while you check your product over. This service allows you to report any issues at the point of delivery so the driver can take the goods back if required.

Check your new item as soon as it arrives, you should report any damage or any missing items as soon as possible. If you are waiting for a kitchen to be fitted or storing your items, we strongly recommend that you check them for damage at point of delivery.

Please do not try and fit or install damaged items without talking to us first as you may cause further damage.

How to report a damaged product:

  1. Log into your customer account at www.comet.co.uk/return_list to create a return request or give us a call.
  2. Upload any pictures of the damage via the return portal.
  3. We will respond to you within 48 hours to inform you of the next steps.

What do I do if my new product is faulty?

We will sort it for you!

Nearly all our products come with at least 12 months warranty or more for our UK and Irish consumers. You can contact us direct to return a faulty product, but we often find it is useful for you to contact the manufacturers helpline first, they can help you diagnose the fault and try to resolve it on the call – we find that over 50% of returns enquiries can be resolved over the phone.

Where possible we recommend contacting the manufacturer helpline first and obtain a fault reference number. If an engineer has visited already and you have a reference number from them please provide this as part of your return request, while this is not necessary it does help speed up the process.

How to return a faulty product to us:

  1. Log into your customer account at www.comet.co.uk/return_list to create a return request.
  2. We will get back to you within 48 hours to authorise your return.
  3. We will arrange to collect the product. You should also make sure the product is securely packaged for the journey. Make sure you include all accessories that arrived with the product.
  4. Once we have received the product back, we will check it over and then contact you with the next steps.

We are always here to help, and we love speaking to our customers so feel free to get in touch whichever way suits you best.